Privacy Policy

Last Updated: 17 April 2026

GH Heat Pumps, a trading name of Green-House Renewables (“we”, “us”, or “our”), is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website gh-heatpumps.ie or engage with our services.

We operate in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679), the Data Protection Act 2018 (Ireland), and all applicable Irish and EU data protection legislation.

1. Data Controller

The data controller responsible for your personal data is:

Company: Green-House Renewables (trading as GH Heat Pumps)

Address: Deansgrange Business Park, Blackrock, Dublin

Email: info@gh-heatpumps.ie

Phone: +353 (0)1 207 0006

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

Full name
Phone number
Email address
Eircode (postal code)
Service requirements (e.g. heat pump servicing, underfloor heating servicing, solar thermal servicing)
Any additional information you include in the message field of our contact or consultation forms
Marketing consent preferences

2.2 Information Collected Automatically

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source
Device type (desktop, mobile, tablet)
Cookie data and similar tracking technologies (see our Cookie Policy for full details)

2.3 Newsletter Subscription Data

Email address provided through our newsletter signup form

3. How We Use Your Personal Data

We process your personal data for the following purposes and on the following legal bases:

3.1 To Provide Our Services (Contractual Necessity)

To respond to your enquiries and consultation requests
To arrange and carry out heat pump servicing, diagnostics, repairs, and underfloor heating services
To communicate with you regarding appointments, scheduling, and service updates

3.2 With Your Consent

To send you marketing communications, newsletters, promotional offers, and updates about our services
To place non-essential cookies on your device (see Cookie Policy)

3.3 Legitimate Interest

To improve our website, services, and customer experience
To analyse website traffic and usage patterns
To protect against fraud or misuse of our services

3.4 Legal Obligation

To comply with applicable laws, regulations, and legal processes
To maintain business records as required under Irish tax and company law

4. How We Share Your Personal Data

We do not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where necessary:

Service providers and subcontractors who assist us in delivering our services (e.g. scheduling platforms, CRM systems)
Email marketing platforms used to manage newsletter communications
Website hosting and analytics providers
Professional advisers including accountants and legal counsel
Government authorities or regulatory bodies where required by law

All third-party processors are required to process your data in compliance with GDPR and only on our instructions.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry and consultation data: retained for up to 3 years from your last interaction with us, unless a longer retention period is required for legal or contractual purposes
Service records: retained for up to 7 years in accordance with Irish tax and accounting obligations
Marketing and newsletter data: retained until you withdraw your consent or unsubscribe
Website analytics data: retained in anonymised or aggregated form for up to 26 months

After the relevant retention period expires, your data is securely deleted or anonymised.

6. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue processing it.
Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your data for direct marketing or where processing is based on legitimate interest.
Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@gh-heatpumps.ie or by post at the address above. We will respond to your request within 30 days.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (SSL/TLS), secure hosting environments, access controls, and regular security reviews.

8. International Data Transfers

Where any of our third-party service providers process data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with GDPR.

9. Children’s Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us and Complaints

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@gh-heatpumps.ie

Phone: +353 (0)1 207 0006

Address: Deansgrange Business Park, Blackrock, Dublin

If you are unsatisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority:

Website: www.dataprotection.ie

Email: info@dataprotection.ie

Phone: +353 (0)57 868 4800